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Returns & Warranty | Alka

Returns and warranty

For products purchased in our webshop, a statutory right of withdrawal of 14 days applies. This means that products can be returned within 14 days of receipt. If the products have already been used, we will charge depreciation.

In order to be able to offer you a good service, it is important that you make the wish to withdraw known to us in writing (for example by post, fax or email). You can use a model withdrawal form for this or inform us in writing in your own words.

In order to make the return of products as smooth as possible, we ask you to read the points of attention below and to follow the instructions.

Conditions for return

You may revoke the purchase within the trial period of 14 calendar days. We ask you to return the product in an undamaged and - if reasonably possible - original packaging. In the event of traces of use, we reserve the right to pass on to you the depreciation caused by this. You are only liable for the depreciation of the products resulting from the use of the products, which goes beyond what is necessary to establish the nature, characteristics and functioning of the products. You may of course remove the product from the packaging and view it. If we have strong suspicions or concrete indications that a product has been used in such a way that we can no longer sell the product as new, we reserve the right to set off the depreciation against the purchase price to be refunded.


If you make a purchase from Alka®, the legal guarantee applies (according to Article 12 of the General Terms and Conditions). The legal guarantee means that a product must comply with what can reasonably be expected of it.




If you wish to return (part of) your order, we would like to kindly ask you to contact our customer service. You can contact us within the 14-day cooling-off period to register the return.

You can also return the products to us without contacting us. To do this, fill in the European model withdrawal form - or draw up your own declaration in which you invoke revocation - and send this form or your letter together with the products to us within 14 days of receipt of the products. The purchase price will be transferred back to you as soon as possible, at the latest within 14 days after dissolution. We may wait with refund until we have received the products back or until the moment you have demonstrated that you have sent the products, this depends on which moment is earlier.

For a quick handling of your return shipment, we advise you:

  • Add (a copy of) the original invoice to the return shipment.
  • Indicate the reason for return. You are not obliged to do so.

You will be refunded with the same means of payment as you used to make the purchase (as far as technically possible). The direct costs of returning the goods are for your account.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the contract. You will be on time if you return the goods before the 14-day period has expired.

Adres for returns:

AlkaVitae International B.V.
Esp 246
5633 AC Eindhoven